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C-C4H51-2405 Reliable Exam Sample & C-C4H51-2405 Exam Price

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Free PDF Quiz C-C4H51-2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Latest Reliable Exam Sample

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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic
Details

Topic 1

User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

Topic 2

Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

Topic 3

Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

Topic 4

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 5

Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

Topic 6

Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

Topic 7

Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q42-Q47):

NEW QUESTION # 42
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

A. Ticket routing rules
B. Maintenance plan
C. Realignment runs
D. Activity planner

Answer: B

NEW QUESTION # 43
Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Workflow rules
B. Manual migration
C. Data Workbench
D. Mass Change Account Data

Answer: C,D

NEW QUESTION # 44
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

A. Custom reports
B. Web service message monitoring
C. Interactive dashboards
D. Standard reports
E. Data sources

Answer: A,C,D

NEW QUESTION # 45
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

A. Case routing
B. SLA
C. Service categories
D. Notifications

Answer: A

NEW QUESTION # 46
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.

A. Territories
B. Employee
C. Measurement and reading
D. Business role

Answer: A,D

NEW QUESTION # 47
......

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